How Personal Information about Customers is used?
User data may be shared with Bobosclothing providers to improve order processing and customer service. It may also be used both for marketing research purposes and customer relation management, it being specified that some of those providers are not located in the European Union.
What is done with your personal information?
User data collected help us to personalize our website according to each userís wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected are for statistical purposes only and help us to:
- Process orders that you buy from us
- Deliver products and services
- Process payments and communicate with you about your orders, products, services
- Keep and update our database and your accounts with us
- Propose a unique and targeted navigation experience
- Prevent and detect fraud and abuse on our website
You declare and guarantee that You are the owner or have the necessary rights on the content that You transmit to Us; that at the date of its transmission (i) the content is exact and true, (ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory).
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.
If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will gladly exchange the item or refund your full purchase price, less shipping and handling for online orders, for all new, non-worn products. For your convenience, we accept returns for items purchased online by mail.
Furthermore, you can also contact our Consumer Affairs department at +2349022222221 Monday-Friday 8:00am-7:00pm West African Time to make arrangements to return the item to us by mail.
Kindly complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:
61 Allen Avenue, Ikeja.
UP TO 2 WEEKS TO PROCESS YOUR RETURN OR EXCHANGE
It could take up to 2 weeks for us to receive and process your return or exchange. We will credit your original form of payment unless otherwise specified.